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Dana H. Felthouse, MBA
Ms Felthouse is President, Pharmacy Benefit Management Institute (PBMI), Scottsdale, AZ.
She has been the lead author of PBMI's annual Prescription Drug Benefit Cost and Plan Design Report and PBM Customer Satisfaction Report since 2001. She can be reached at dfelthouse@pbmi. com. The annual reports can be accessed at www.pbmi.com.